Have Questions? Check Out Our FAQ
Have questions about our laundromat in Painesville, OH, or our wash and fold and laundry pickup and delivery services? Review our Frequently Asked Questions (FAQ) to find quick answers to the things customers ask us most. From how our laundry services work to what to expect when you visit, our FAQ section is designed to help you get the information you need fast so you can enjoy a smooth, convenient laundry experience at The Laundromat.
General Laundromat FAQs
We are open 7 days a week! Our doors open at 8:00 am and our last wash is at 8:00 pm, Monday to Saturday to ensure you have enough time to finish your drying before we close at 9:30 pm. On Sunday we are open at 8:00 am and our last wash is at 5:30 pm. We close at 7:00 pm on Sunday.
While we love a good roll of quarters, you don’t need to worry! Our facilities are equipped with on-site change machines. We also use the modern payment system FasCard so you can pay with your phone or a card.
We have machines for every load size! From standard washers for your weekly basics to our high capacity 40lb and 60lb washers, which are perfect for king-sized comforters, rugs, and multi-family loads
Yes! We are stocked with premium detergents, fabric softeners, and dryer sheets if you happen to forget yours at home.
Our high-efficiency Speed Queen machines are built for speed. Most wash cycles take about 25–30 minutes, and our powerful dryers typically finish the job in another 30 minutes, getting you in and out in about an hour.
Absolutely. We pride ourselves on having the cleanest facility in the area. Our team performs regular deep-cleaning cycles on all machines to ensure they are fresh and ready for your clothes.
Yes! Our heavy-duty machines are designed specifically for these items. We recommend using our 60lbs. washers to ensure bulky items have enough room to get a deep, thorough clean.
We have staff available during all operating hours.
While we provide a safe and clean environment, your laundry is your responsibility. We recommend staying with your load to ensure its security and to move it promptly so other customers can use the machines.
Wash& Fold Frequently Asked Questions
Think of it as the ultimate time-saver. You drop off your dirty laundry, and we handle the rest. We wash, dry, and expertly fold your clothes so they are ready to go straight into your drawers. It’s a professional laundry service designed to give you your weekends back!
Our Painesville wash and fold is priced simply by the pound. This means you only pay for the weight of the laundry you bring in. For large, bulky items like comforters, rugs, or sleeping bags, we charge a flat per-piece rate to ensure they get the specialized care they require.
Absolutely! We use high-quality PowerPax detergents and offer several options to suit your preference: Linen Fresh, Lavender, Citrus, or Fragrance-Free/No Scent for those with sensitive skin. Just let us know your choice when you drop off your bags.
Yes. We treat your clothes like our own. Our professional staff meticulously separates whites, lights, and darks to prevent color bleeding and ensure your brights stay bright and your whites stay crisp.
We offer professional stain treatment using Shout! for just $2.00 per treatment. If you have a specific spot that you're worried about, just point it out during drop-off, and we will pre-treat it before the wash cycle begins.
We certainly can. If you prefer your collared shirts, dresses, or slacks on hangers to prevent wrinkles, we offer professional hanging for $0.29 per hanger. You can provide your own hangers, or we can provide them for you.
We pride ourselves on speed! Most wash and fold orders are ready for next-day pickup. If you’re in a real hurry, ask about our same-day service availability when you drop off your laundry in the morning.
To ensure your clothes stay fresh and protected from the elements on your way home, all finished orders are neatly organized and returned in clear, protective plastic packaging.
Pickup & Delivery: Frequently Asked Questions
We currently provide doorstep service to Concord, Painesville, Mentor, Chardon, Kirtland, Fairport Harbor, and Perry. If you are located in or near these Lake and Geauga County communities, we’ve got you covered!
Scheduling is simple! Just click the "Schedule a Pickup" button. You can place your order online, select your preferred pickup time, and even save your payment information for future convenience.
No, you don’t have to wait around! Most of our customers leave their laundry in a secure spot (like a front porch, back deck, or with a concierge). Just let us know your designated spot in the "Driver's Notes" section when you order. We will send you a text message when our driver is on the way and another once the delivery is complete.
On your first order, you can put your laundry in disposable bags (trash bags work). When we return your clean clothes, we return them in protective plastic packaging. For future orders, many customers prefer to use our custom "The Laundromat" heavy-duty bags.
We use professional-grade PowerPax detergents to ensure a high-quality clean. You can choose your favorite scent during checkout: Linen Fresh, Lavender, Citrus, No Scent (Fragrance-free for sensitive skin)
Absolutely. We treat your clothes like our own. You can add special instructions to any order. We also offer professional stain treatment using Shout! for $2.00 per treatment. If you have items that need to be hung, we offer professional hanging for $0.29 per hanger.
We offer a fast, next-day turnaround for most orders.
Please note: To give our team a breather over the weekend, Friday pickups are returned fresh on Monday.
Communication is key! You will receive a text message notification as soon as our driver is en route to your home or business, so you’ll know exactly when to expect your fresh, clean laundry.
You can suspend your service until you return. Just log into your account and put your service on hold until you return.
